Managing Complaints and Grievances
A suite of short videos to guide managers through the key steps.
Grievance or gripe?
This video helps you to identify the issues that need looking in to in more depth.
Do i deal with this formally or informally?
In this video we explore the options available when a grievance is raised. We take a look what ‘going formal’ looks like – a sort of step by step guide.
Deciding your remit
You have been asked to do an investigation? Set off with a solid understanding of what is in, and out of scope.
Planning your investigation
Before you start talking to people, take a few minutes to break down what you’re looking into.
Structuring your investigation interviews
How to open up; and close down an investigation interview.
‘Killer’ in a good way: How to ask great quality questions when you’re conducting your investigation.
The role of a companion in a formal hearing
What can they do? And how do you keep them on track?
Making your decision
Using The employment law framework as a guide, this video helps you to decide whether you are ‘upholding’ or overturning’ the employee’s grievance.
Getting off the fence
Do you have two conflicting versions of events? If so, this video will help you decide which version you prefer.
You are chairing a grievance appeal - what's your job?
Do you review the decision, or rehear the case?